. : : Urban Reality : : .

I’m sharing the troubleshooting guide in case you guys are having the same problem as mine.

 

Hi Melvin,

Thank you for contacting Windows Live Messenger Technical Support. My name is Michelle and I’ll be glad to assist you with your concern.

Based on the information I received, I understand that you are still unable to sign in to Windows Live Messenger because of error 81000314. I appreciate your patience on this issue. Let me help you out.

Melvin, by the time that you reported this to us, the .NET Messenger service has been experiencing temporary technical difficulties. This particular sign-in issue would usually manifest as:

1. The error code 81000306/31000314.

2. You can sign in with some accounts but not with others (the servers impacted were account-specific).

3. You cannot sign in to MSN Web Messenger.

In any case, I am happy to inform you that the issue has already been resolved. If you still can’t sign in, however, it is possible that the contacts cache of Windows Live Messenger has become corrupted.

To cover all angles, this error code may also appear if one of the following holds true:

 

- You are not connected to the Internet.

- You cannot visit a Web page that uses Secure Sockets Layer (SSL) protection.

- The Windows Live Messenger proxy settings are incorrect.

- The Windows Live Messenger is blocked by a firewall.

- The computer network does not allow access to the .NET Messenger service.

To fix this, we may have to delete the contacts cache. I’ll also provide all the steps on how to correct this error for your convenience.

Please do the following troubleshooting steps in the order that they are listed:

1. Make sure that you are connected to the Internet. Start Internet Explorer, and then try to visit the following Web sites:

http://www.microsoft.com

https://www.microsoft.com

If you cannot visit these sites, contact your Internet Service Provider (ISP) for information about how to set up your Internet connection so that you can visit both secure (https) and non-secure (http) sites. After you verify that you can browse the Internet, go to the next step.

2. Change Windows Explorer settings:

a. Right-click “Start,” and then click “Explore” to open Windows Explorer.

b. In the “Windows Explorer” window , click the “Tools” menu followed by “Folder Options.” Click the “View” tab. In the Advanced settings list, check “Show hidden files and folders” and uncheck the option “Hide extensions for known file types” under “Hidden files and folders.” Click “OK” to close the “Folder Options” window.

c. In the “Windows Explorer” window, click the “View” menu followed by “Explorer bar” and make sure that the “Folders” option is checked. This will make sure that you can see the folder list on the left side of the “Windows Explorer” window.

Then, you may now delete the Contacts Cache folder by following the steps below:

a. Right-click “Start,” click “Explore” on the short-cut menu to open the Windows Explorer window.

b. In the Windows Explorer window, go to the “Folder” list on the left pane and go to

C:\Documents and Settings\”Your Windows logon name”\Local Settings\Application Data\Microsoft\Windows Live Contacts\ youremail@hotmail.com \real\”random GUID”.MeContact 

c. Delete all the files that are in the youremail@hotmail.com folder.

 

d. Right-click “Start,” Click “Explore” from the short-cut menu to open the Windows Explorer window.

 

e. In the “Windows Explorer” window, locate the “Folder” list on the left pane, and navigate to

C:\Documents and Settings\”Your Windows logon name”\Local Settings\Application Data\Microsoft\Windows Live Contacts\ youremail@hotmail.com.

f. Delete the “real” and the “shadow” folders that are in the youremail@hotmail.com folder.

3. Clear the proxy settings in Windows Live Messenger:

a. Start Windows Live Messenger.

b. On the “Tools” menu, click “Options.”

c. Click “Connection” in the left navigation pane.

d. Click “Advanced Settings” in the “Connection Settings” section.

e. Delete the content of the “SOCKS” field.

f. Click “OK” two times to save the settings.

4. If you are using a firewall, make sure that Windows Live Messenger is allowed full access through the firewall. For information about how to configure the most common firewalls to allow Windows Live Messenger to function.

Go to http://spaces.msn.com/messenger-support/blog/cns!8B3F39C76A8B853F!3669.entry and look for steps on how to enable Windows Live Messenger through the most common firewalls.

5. If you are connected to the Internet from a corporate environment, ask the network administrator if access to Windows Live Messenger is blocked.

6. If you are using a dial-up connection to connect to the Internet, you may experience low connectivity speeds. Wait, and then try to connect later.

7. Check your Internet Explorer Security settings:

a. Open Internet Explorer.

b. On the “Tools” menu, click “Internet options.”

c. On the “Advanced” tab, scroll down to the security section.

d. Make sure that “use SSL 2.0″ and “use SSL 3.0″ are both selected. MSN Messenger requires these settings to validate your password and user name.

8. Reregister the security .dll files:

a. Click Start, click Run, type CMD, and then click OK.

b. Type the following commands. Press ENTER after each command line.

Note: After each command runs successfully, you receive a “DllRegisterServer succeeded” message. Wait until you receive this message before you type the next command.

- regsvr32 softpub.dll

- regsvr32 wintrust.dll

- regsvr32 initpki.dll

- regsvr32 rsaenh.dll

- regsvr32 mssip32.dll

- regsvr32 cryptdlg.dll

- regsvr32 dssenh.dll

- regsvr32 gpkcsp.dll

- regsvr32 slbcsp.dll

- regsvr32 sccbase.dll

I hope these steps resolve your concern with Windows Live Messenger. Please let us know if your issue was resolved or if you have additional queries. If you need further assistance, you may contact us at http://support.live.com. For additional information and self-help instructions, visit https://account.live.com/HelpCentral.aspx and choose “Windows Live Messenger” from the drop-down menu.

Thank you for contacting Windows Live Messenger Technical Support. Have a great day.

Sincerely,

Michelle
Windows Live Messenger Technical Support

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